Privacy Policy

1. Information We Collect

When you use sky2ocean.com, we may collect the following types of personal information:

• Contact Information: Your name, email address, phone number and delivery address when you place an order or fill in an enquiry form.
• Order Information: Details of the products you enquire about or purchase, including preferences, quantities and customisation requests.
• Communication Records: Messages, emails and WhatsApp conversations you have with our team.
• Technical Data: IP address, browser type, pages visited and time spent on site — collected automatically via standard web analytics tools.
• Payment Information: Payment details processed securely through our payment partners. We do not store full card numbers on our servers.

2. How We Use Your Information

We use your personal information exclusively to provide and improve our services. Specifically, we use your data to:

• Process and fulfil your orders and enquiries
• Contact you regarding your order status, delivery updates and after-sales support
• Send promotional emails and offers (only if you have opted in)
• Improve our website, product range and customer service
• Prevent fraud and ensure the security of our platform
• Comply with applicable legal and regulatory obligations

3. Information Sharing & Third Parties

Sky2Ocean does not sell, rent or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Delivery Partners: We share your name, address and phone number with our courier partners solely for the purpose of delivering your order.
• Payment Processors: Secure payment processing is handled by certified payment gateways. We do not retain sensitive payment information.
• Legal Requirements: We may disclose information if required to do so by law or in response to a valid legal request from government authorities.

4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You may disable cookies through your browser settings, though some features of the site may not function correctly without them.

We use analytics tools (such as Google Analytics) to understand visitor behaviour on our site. This data is aggregated and anonymised and cannot be used to personally identify you.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our website is served over HTTPS and all form submissions are encrypted in transit.

However, no method of internet transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Order records are typically retained for a period of 5 years for financial compliance purposes.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time by clicking "unsubscribe" in any promotional email
• Lodge a complaint with the relevant data protection authority

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Email: info@sky2ocean.com
• Phone: +92-334-074-5473
• WhatsApp: +92-334-074-5473
• Address: Hamza St Lajna Chowk College Road Lahore